Customer service
Customer service - contact us

We are always here to help!

The puzzleYOU team is here to serve you, so please reach out if you have any questions. We pride ourselves on prioritizing customer service and providing quick replies to every inquiry. 

For your convenience, our FAQs are listed below.

If you need additional help, please fill out the contact form below and we will respond shortly. Thank you!

  • What is the size of a completed puzzle?

    The sizes of our photo puzzles are below:

    48 pieces: approx. 18.9" x 14.3"
    100 pieces: approx. 18.9" x 14.3"
    200 pieces: approx. 18.9" x 14.3"
    500 pieces: approx. 18.9" x 14.3"
    1000 pieces: approx. 25.2" x 18.9"
    1000 XXL pieces: approx. 35.4" x 26.4"
    2000 pieces: approx. 35.4" x 26.4"

    When creating your custom puzzle, you will have the option to resize or crop your photo to fit the jigsaw. Please note that an additional 0.2” may be cut from the edge of your image during production. As a result, we recommend centering your photo and keeping any significant elements away from the edges. 

  • How do I report an issue with my order?

    puzzleYOU prioritizes customer satisfaction with every order. If you are not pleased with your order, contact our customer service team promptly, and we will assist you. If possible, send us a photo of your product.

    UPS is responsible for delivering your package safely. If you have received a damaged or incorrect product, you must report your complaint to UPS directly and wait for driver confirmation. If you received the wrong order, please reach out to our customer service team, and they will help you determine the next steps. We will find a solution for you personally and give instructions for what to do with the package. 

  • The puzzle was ordered as a gift, can you speed up my order for the special occasion?

    Our production process is already optimized to deliver each jigsaw as quickly as possible. Once you place your order, it is processed directly into our automated production system. As a result, we cannot arrange special treatment for any order. Our current production and delivery time is always available on our website!

    Additionally, our team and UPS are efficient, reliable, and committed to delivering your custom jigsaw to you quickly. Please take into account that we may experience slight delays during peak seasons. 

Additional questions?

Our team is here for you!

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In most circumstances, our service team will be able to respond to your request within 24 hours on working days.

frequently asked questions

Frequently asked questions:

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Postal address

puzzleYOU, Inc. • 3510 West 4th Street • Williamsport, PA 17701 • USA

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