Customer service
Customer service - contact us

We are on line to help you

You would like to get to know our company, you have a question about your order or you need some more information about the product range of puzzleYOU? We will be glad to give you the necessary information.

Maybe you can already find an answer to your question in our FAQs.

If not, please use the following contact form. Thank you!

  • What size is the finished puzzle?

    The sizes of our photo puzzles are as following:

    48 pieces: approx. 14.3" x 18.9"
    100 pieces: approx. 14.3" x 18.9"
    200 pieces: approx. 14.3" x 18.9"
    500 pieces: approx. 14.3" x 18.9"
    1000 pieces: approx. 25.2" x 18.9"

    during the creation or your puzzle, you will have the option to resize or crop your photo to fit the puzzle. Please note that during production up to 0.2" may be lost on the edges of your picture. You should therefore not place any important picture elements there.

  • What do I have to do if I want to complain about something?

    If you are not satisfied with your order, please contact our customer service. Ideally, send us a photo of your product.

    UPS is responsible for delivering your package in the right condition. If you have received a damaged or incorrect product, you are obliged to have your complaint confirmed by the delivering UPS driver. We send wrong delivery and transport-damage declarations immediately to UPS. Without the drivers confirmation we can not treat the complaint. If you notice the delivery of a wrong puzzle after the driver has left, please contact our service team. We will find a solution and tell you what to do with the parcel.

    UPS is responsible for delivering your package in good condition. If you have received a damaged or incorrect product, you must report your complaint to the delivering UPS driver, and they must confirm. We send wrong delivery and transport-damage declarations immediately to UPS. Without the drivers confirmation we can not remedy your complaint. If you receive the wrong order, please contact our service team. We will find a solution and tell you what to do with the package.

  • The puzzle is meant as a gift, can you speed up my order for this special occasion?

    Our process is optimized to deliver all orders as soon as possible. All completed orders go directly into our automated production process, so we cannot treat an order in a privileged way. Our current production and delivery time is always available on our website, and our team & UPS are generally very reliable, except during peak times when increased order volumes could cause delays.

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service@puzzleyou.com

 

In most circumstances, our service team will be able to respond to your request within 24 hours on working days.

frequently asked questions

Frequently asked questions:

>> FAQs

 

24 hours / 365 days a year

Address and directions

Further contact options

Postal address

PuzzleYou, Inc. • 3510 West 4th Street • PA 17701 Williamsport • USA

Contact options by department

Department E-mail
Corporate Customers b2b@puzzleyou.com
Department: Corporate Customers E-mail: b2b@puzzleyou.com