15-Year Guarantee
15-Year Guarantee

15-Year Guarantee

We are so confident in the quality of our products that we offer this replacement guarantee for all of our photo puzzles. We use the finest European materials, so your puzzle is made to last, and we also use the finest inks that will not fade.

Under normal use, we guarantee the following;

  •  The puzzle pieces will not break, tear or seperate.  
  •  The printed photos will not fade.

If your puzzle fails, we will replace your puzzle

How to claim your guarantee

If a defect should appear, please contact our service team and refer to your order number. The most efficient way to contact our service team is via e-mail.

E-Mail: service@puzzleyou.com

The puzzleYou manufacturer quality

We use the highest quality materials and our team takes the greatest care to ensure a premium product and experience for our customers.

Photo puzzle in digital printing Zoom
Photo puzzle punching technique Zoom

Quality control and service

You can count on us:

Your satisfaction is our goal. Please do not hesitate to contact us. We look forward to receiving your request.

Your Contact Person:
Matthias Weiß
Head of Quality Management
E-Mail: service@puzzleyou.com

Our customer service

Customer service

You can reach us via e-mail: service@puzzleyou.com

Or you can use the contact form here.