15-Year Guarantee
15-Year Guarantee

15-Year Guarantee

We are so confident in the quality of our products that we offer a replacement guarantee for all of our photo puzzles. We use the finest European materials and fade-resistant inks, ensuring that we produce your puzzle to last a lifetime. 

Under standard use, we guarantee the following;

  •  The puzzle pieces will not break, tear, or separate.  
  •  The printed photos will not fade. 

If your puzzle does not meet these standards, we will replace your puzzle
 

How to Claim Your Guarantee

If you notice a defect in your puzzle, please contact our service team and provide your order number. The most efficient way to reach our service team is via e-mail.

E-Mail: service@puzzleyou.com

PuzzleYOU Manufacturer Quality

PuzzleYOU only uses premium materials. Our efficient, detail-oriented team takes great care to ensure a high-quality product and pleasant experience for our customers.

Photo puzzle in digital printing Zoom
Photo puzzle punching technique Zoom

Quality Control & Service

You can count on us!

Your satisfaction is our top priority. Please do not hesitate to contact us with any questions or concerns. We look forward to receiving your inquiry! 

Quality Contact:
Matthias Weiß
Head of Quality Management
E-Mail: service@puzzleyou.com

Meet Our Customer Service Team

Customer service

You can reach us via e-mail: service@puzzleyou.com

Or, feel free to use our contact form here.